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Ordering & Delivery


At Lou Lou Puchalka, the majority of our items are bespoke and take up to 5 weeks for delivery. We accept rush orders, however, there can be an additional charge depending on how quickly an item is required. Please contact us directly for rush orders.


Where bespoke colour matching is stated we require a sample swatch to be sent for a colour match to be made. This product is available in all colours and each item is made indivdually to order. Please allow five weeks from receipt of a colour swatch for your order to be dispatched.

Please note colour swatches must be a minimum of 10cm square and can consist of any material or fabric including a paint card.

Alternatively you can pop into our boutique and choose from our colour charts.

We can alter the design or any of our pieces other than what is stated. For design changes please contact us directly.


Where items are made on either a headband or a comb it is possible to change a headband for a comb or vice versa. Please note headbands are bound to match hair colour. You can select your colour choice when ordering.


Our pieces are handmade using the highest quality materials and fabrics. Due to the bespoke nature of our work we are unable to offer returns on our products. We strongly recommend you contact us to discuss your requirements or visit us in store if you need any help or advice choosing your accessories.

In the unlikely event that an item arrives faulty, a refund or replacement will be given. Please notify us of any faults within 3 days of receipt.

We are unable to accept returns of earrings in compliance with current health and hygiene regulations.


We have a wider range of products displayed in our beautiful showroom located in Leeds Corn Exchange, to book a personal appointment with Lou please call.

Opening Times:
Mon – closed for manufacture/design purposes
Tues – closed for manufacture/design purposes
Wed – 10-5pm
Thurs – 10-5pm (late night by appointment)
Fri & Sat – 10-5pm
Sun – by appointment

Appointments are available outside the above hours with prior booking.

Phone: 0113 242 2453
Unit 10, The Corn Exchange, Leeds, LS1 7BR


All our items are posted fully insured & tracked as standard.

Extra Small: £5
Small: £10
Medium: £15
Large: £20
Extra Large: £25


Our showroom is closed as Lou Lou is having a baby. We are operating during this time online and though our stockist. Phone lines currently down please email-